BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.

Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.

Main Purpose of The Role:

We are looking for a Auction Debt Advisor to join our busy team. Tour role is to drive cash collections through positive engagement with our customers, providing best in class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment.

Role Accountabilities:

Debt Chasing: Chasing customer via phone and email to discuss late payments

Building relationships with customers to ensure payments are made without delays

Identify reasons for non-payment and support the process to resolve these

Escalate to the Legal Recoveries Manager any issues of concern

Legal Action: Where necessary refer accounts for further action, providing all relevant detail to our 3rd Party partners

Monitor legal action and recovery steps, supporting with any information requests and queries

Seeking approval for further action where additional costs need to be considered

Process Improvement: Continually challenge and question current processes to drive as streamlined service as possible, allowing us to deliver the best customer experience possible

Knowledge and Experience:

Proven experience in a credit control or debt collection

strong communication and relationship building skills, with the ability to engage positively with customers

Good attention to detail and accuracy

Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities

Results driven

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking

Company Pension Scheme

Cycle to work scheme

An Employee Assistance Programme

Enhanced maternity, paternity, and adoption leave

Access to trained Mental Health First Aiders

Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.