We are currently seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

Competitive Salary Package: Start from £24,991 per annum depending on experience

Expected OTE: from £27,631 per annum, with bonus

Benefits: Discount scheme, bonus, incentives and career opportunities

Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week) Hybrid role, Tuesday and Wednesday in the Dudley office

Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As a Credit Control Advisor, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.

Key Responsibilities:

Debt management and collection of customer accounts

Responsibility for your section of the ledger

Achieving agreed collection targets

Providing reports on the performance of accounts

Controlling and monitoring the daily debt

Monitoring cash allocation and proposing corrective action on allocated accounts where needed

Escalating serious issues to the Team Leader or Credit Manager

Providing an excellent level of customer service

Resolving all business queries within agreed timeframes

Ad hoc administration duties

Requirements:

A minimum of 2 years experience within a collections environment

ICM qualification would be advantageous

Ability to initiate and facilitate continuous improvements

Work to strict timeframes

Ability to maintain a high level of accuracy

Excellent IT skills including MS Office and Pivot tables

Understanding of audit controls

Excellent written and spoken communication skills

Good organisation skills

Benefits:

Additional opportunities to earn more with regular bonus and commission schemes.

Salary grading system - linked to performance for those keen to develop their career within our business.

Opportunity to contribute to a Private Healthcare scheme.

Enrolment in our company pension scheme.

Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.

Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.

Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.

Long service recognition - includes an extra five days of annual leave entitlement after five years of service.

Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.