Step into a world of five-star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.

What Makes You Our Ideal Hospitality Hero?
You’ll thrive in this role if you bring:
A calm, confident, and professional presence – even during busy times
A genuine passion for delivering world-class guest service
The ability to juggle tasks with ease while keeping a positive attitude
A proactive, guest-first mindset in a fast-paced environment

What You’ll Be Doing
With our “Yes, We Can” spirit, you’ll:
Greet guests with a warm welcome and ensure smooth check-ins and check-outs
Manage individual and group arrivals using our hotel systems
Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
Leave a lasting impression by delivering a seamless, five-star experience from start to finish