We have job opportunities across England and Wales. You will get the opportunity to provide your location preference if you pass all the assessment stages.

Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.

We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.

If this sounds like you, apply now.

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,549, Pro-Rata for Part-Time roles.

The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.

New entrants are expected to join on the minimum of the pay band.

Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.

Overview of the job

This is an administrative job within the Probation Service.

For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.

Right to work in the UK

You must have the right to work in the UK and Civil Service

Skilled Worker visa changes from 22 July 2025

In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa.

From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas.

As a result:

HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.

If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.

If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Civil Service recruitment: nationality rules

Civil Service

This guide is intended to assist departments with managing their responsibilities on nationality rules related to Civil Service recruitment.

You can read more about Skilled Worker visas and the eligibility criteria here (https://www.gov.uk/skilled-worker-visa)

About us:

By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise.

Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.

To find out more about working as a Case Administrator please click here

About the Recruitment Process

To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question.

If in the event we receive a high volume of applications, we may only assess candidates against the lead behaviour. There is also no guarantee that you will progress to the next stages of the recruitment process; however, we will keep you informed at each stage.

Take a look at a short video about the Case Administrator Role here

About the role

Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements.

These posts will be based in PDUs across the region and the following Probation Service functions

Case administrators are based in a wide variety of settings, Listed below:

Accredited Programmes, Structured Interventions & Attendance Centres

Community Integration and Contracts

Contracts

Courts

Integrated Offender Management

Performance & Quality

Personality Disorder Projects

Prisons

Public Protection (Custody)

Public Protection (Community)

The Homeless Prevention Taskforce

Unpaid Work (community payback)

Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation.

As a case administrator, you’ll ensure:

all processes run efficiently

systems are maintained properly

probation information is collated and prepared for case files

You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace

Working Together

Managing a Quality Service

Communicating and Influencing

Benefits

Access to learning and development

A working environment that supports a range of flexible working options to enhance your work life balance

A working culture which encourages inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Annual Leave

Public Holidays

Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.