Why Join United Utilities?

United Utilities is shaping a stronger, greener, healthier future for the North West and you could be at the heart of that transformation. Ranked #4 in The Inclusive Top 50 UK Employers, we’re committed to creating a workplace where everyone can thrive, innovate, and be themselves.

 

As a FTSE 100 organisation, we invest in our people and recognise the impact they make. You’ll enjoy:

 

 

 

26 days annual leave + 8 bank holidays (rising to 30 days after 4 years)

Outstanding pension up to 14% employer contribution

Performance-related bonus + recognition awards

Company-funded private healthcare

The chance to shape change that impacts millions across the North West

The Opportunity

We’re looking for an experienced Business Change Manager to play a pivotal role in delivering transformation across United Utilities. Sitting within our Transformation & Strategic Programmes directorate, you’ll guide people-centred change, ensure business readiness and adoption of new ways of working that deliver measurable, tangible benefits.

 

This is a role for someone who thrives in complexity, influences with confidence, welcomes ambiguity and brings clarity to change.

 

What You’ll Be Doing

Managing change end-to-end on large, complex programmes and projects

Developing and delivering change strategies and plans

Conducting detailed change impact assessments

Shaping and coordinating Change Networks including Deployment Leads, Change Champions, Training Teams and Communications Specialists

Driving readiness activities, UAT alignment, and adoption reviews

Matrix-manage training and communication delivery to ensure successful deployment and adoption

Defining critical success factors that support benefits realisation

Partnering closely with Business Analysts, Programme/Project Managers, and Technology to ensure seamless delivery

Advocating continuous improvement across the Business Change Team, supporting the development of standardised tools and templates

 

 

What You’ll Bring

Proven experience managing and embedding change in large, complex organisations

Change Management Practitioner accreditation (APMG, PROSCI or similar)

Ability to translate noise and vision into tangible outcomes

Strong influencing skills with the confidence to advise and constructively challenge stakeholders

Excellent stakeholder management capability

Resilience, tenacity, and the ability to navigate ambiguity

A coaching mindset that motivates and mobilises others

About the Team

You’ll be joining an experienced, high-impact team that:

 

Provides in-house consultancy on all aspects of change

Leads change delivery across major, multi-directorate programmes

Works collaboratively with People Services, Corporate Affairs, Delivery Teams, and Technology Services

Utilises a network of Senior Leaders, People Managers, and Front-Line Colleagues

Uses organisation-wide exposure to drive cross-directorate collaboration

If you’re driven by meaningful transformation and want to help shape the future of water services for millions, we’d love to hear from you.