Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

The opportunity

Business Analyst (Payments - 6 month day rate contractor)

At Handelsbanken UK, we are about to embark on an a programme of rationalisation and modernisation of our payments technologies. This includes the replacement of our legacy platform with a brand new payments engine.

The successful candidate will be a highly proficient Business Analyst to work specifically within the payments area and alongside Product Owners, as part of a multi-disciplinary, agile, payments modernisation team.

• An experienced Business Analyst, possessing experience in working on payments projects within a banking environment.

• Be familiar with payments technologies, channels, processes, and payment types;

• Have a good understanding of the latest payments industry regulations and standards.

• A quality-focused attitude, with high attention to detail and on continuous improvement.

• Enjoy collaborating with, learning from, and teaching others as you work within a team producing sustainable systems.

• Adept at Agile ways of working and ceremonies and with an understanding of controls within the context of a regulated environment.

• Able to adapt and flex your business analyst approach, to get the most out of your fellow team members and to provide an excellent service to stakeholders.

• Ideally experience of working with a modern payments platform, provided by a third party.

Key responsibilities

Using the BA toolkit to produce quality output – Within a payments environment, you will be familiar with working within Agile and Waterfall methodologies, using a range of tools such as Jira, Confluence, MS SharePoint, MS Teams and virtual white boarding tools, to produce output throughout the lifecycle of the project. This includes artefacts pertaining to Feasibility and Business Case, Requirements Definition, User Stories, Prototypes and Design / UX and through to Acceptance testing. You will be able to perform traceability on the documents to link them to the solution

Understand, analyse, refine - Using strong analytical, organising and problem solving skills to understand the overall business strategy and problem statements. You will elicit and refine requirements and be able to align the technology vision and solution requirements to strategic goals

Communication and engagement – You will use your excellent communication skills to produce clear output to a range of stakeholders across technology, the business and at management level.

You will manage stakeholder engagement, including owning stakeholder relationships where business analysis interaction is involved, and will build effective and positive relationships with project vendors and 3rd parties, ensuring optimal ways of working and clear accountabilities

Defining and adhering to standards – From applying Business Analysis and the bank’s standards in using BPMN process mapping notation, to developing and nurturing standards through the quarterly BA Community of Practice; you will adhere to, and be at the heart of, ensuring governance and guidelines are applied

Delivering change through Governance – You will be familiar with the change delivery lifecycle and able to engage with change delivery teams, including architecture, testing and release management, to operate in accordance with the Bank’s change management methodology. You will ensure that all necessary documents and artefacts are in place, toll-gates are adhered to and evidences are captured

What we’re looking for

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…