Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

 

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

 

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you’ll be doing

Role Overview

 

This is a highly administrative role supporting the Customer Services function.

 

You will act as the central point of coordination for all administrative processes within the team, ensuring information, systems, and reporting are accurate, up to date, and running efficiently.

 

This is a non-customer-facing role, working closely with internal teams and external partners to support the smooth running of customer service operations behind the scenes

 

Key Responsibilities:

Provide day to day administrative support, maintaining team records and systems

Sharing regular updates on property completions and key dates

Maintaining accurate data in order to produce and manage documents and reports on a weekly/monthly basis using Excel, Word and/or c360.

Tracking and reporting property defects for the team

Processing invoices, tracking purchase orders and engineer timesheets

Helping the team stay organised and on track

 

 

 

 

What you’ll bring

Essential

Strong administrative and organisational skills.

High level of attention to detail and accuracy when managing data.

Confident communicator with colleagues, external partners, and customers.

Able to manage multiple tasks and deadlines in a fast-paced environment.

Proficient in Microsoft Office, including Excel, Outlook, and SharePoint.

Desirable:

Experience using systems such as IFS, C360, or similar CRM/ERP platforms.

Why join us?

25 days annual leave, increasing with service to 33 days.

Health and wellbeing benefits including Private Medical Insurance.

Lifestyle benefits including access to an online discount platform.

Berkeley Foundation volunteer day.

Private pension plan.

Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

 

Internal applicants:

If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

 

About Berkeley Group

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

 

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.

 

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

 

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.