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Overview

We are seeking an Administrative Assistant with a flexible and enthusiastic approach to work to join the Disability and Dyslexia Support Service (DDSS); a friendly and confidential service that supports disabled students and applicants, and the staff working with them.

The Administrative Assistant will provide a welcoming first point of contact for students, applicants and staff accessing the DDSS reception desk.

Along with other Administrators, the Administrative Assistant works closely with the team of Disability and Mental Health Advisers at DDSS to ensure that sensitive documentation and information flows efficiently and promptly to Advisers, to enable them to implement reasonable adjustments for disabled students. The post holder will also provide general administrative support to facilitate the smooth running of the department.

The ideal candidate will possess excellent communication and teamwork skills, proven IT proficiency, and be adept at handling sensitive and confidential information in a fast-paced environment. Excellent time management skills, along with the ability to work on a range of tasks in a timely and accurate way, are also essential.

Main duties and responsibilities

Provide a friendly and sensitive first point of contact to students and applicants via reception, email and phone, ensuring queries and information are triaged promptly and appropriately

Undertake administrative tasks to facilitate students accessing disability support - e.g. by requesting medical evidence and referring for diagnostic assessment

Process disability documentation such as diagnostic evidence and DSA (Disabled Students’ Allowances) funding information, ensuring that this is securely and efficiently entered into appropriate service workflows

Undertake other administrative tasks recommended by Disability/Mental Health Advisers to ensure the effective implementation of disability support adjustments for disabled students (e.g. arranging onward referrals for support)

Undertake financial administration tasks - e.g. receipting of goods and services

Accurately record disability information and DSA funding on central University systems and a service-specific database

Carry out general administrative duties including ordering stationery and supplies, maintain a welcoming reception area and arrange maintenance and repair work as necessary

Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.