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Job description
Are you highly organised, confident using Excel and looking for an opportunity to build a career in customer service and supply chain? We are looking for a proactive and customer-focused Customer Supply Chain Administrator to join our team in Peterborough.
This is an excellent opportunity for someone early in their career or looking to move into a supply chain environment. Full training will be provided, so previous supply chain experience is not essential. What matters most is your attitude, attention to detail and commitment to delivering an outstanding customer experience.
About the Role
As a Customer Supply Chain Administrator, you will play a key role in ensuring customer orders are processed accurately and efficiently while maintaining excellent communication throughout the order journey.
You'll be more than just an order processor. We're looking for someone who takes ownership, enjoys solving problems and is always looking for ways to improve processes and enhance the customer experience.
Working closely with internal teams including Planning, Logistics, Commercial and Finance, you'll help ensure customers receive the highest level of service and support.
Key Responsibilities
- Process customer orders accurately and on time.
- Respond to customer enquiries via email and telephone in a professional and timely manner.
- Keep customers informed of order updates, stock availability and delivery schedules.
- Proactively communicate shortages, order changes and delivery delays.
- Work closely with internal departments to resolve customer issues quickly and effectively.
- Liaise with logistics partners regarding deliveries, collections, returns and rebookings.
- Record and support the resolution of customer complaints.
- Take ownership of customer queries through to successful resolution.
- Maintain accurate customer and order data within business systems.
- Use Excel to update spreadsheets, analyse information and produce reports.
- Identify and resolve data discrepancies before they affect customers.
- Contribute ideas to improve processes, efficiency and customer satisfaction.
- Support continuous improvement initiatives and small-scale projects across the team.
What We're Looking For
We welcome applications from individuals with backgrounds in customer service, administration, retail, hospitality or similar environments.
You will ideally have:
- Strong computer skills, particularly Microsoft Excel.
- Confidence working with email and learning new business systems.
- Excellent organisational skills and attention to detail.
- Strong verbal and written communication skills.
- A proactive and positive attitude.
- A genuine passion for delivering great customer service.
- Good problem-solving abilities and a willingness to investigate issues.
- The confidence to suggest improvements and challenge existing processes constructively.
- A willingness to learn and develop new skills.
- The ability to work collaboratively as part of a team
What can we offer you?
- Competitive salary / rate of pay
- 25 days annual leave, plus 8 Bank Holiday
- Option to purchase additional annual leave
- A day off work to support our charity partners
- Flexible working options
- Pension
- Medical benefit
- And access to a HUB that offers many discounts from a range of suppliers and retailers