At GMMH we are investing significantly into our Community Mental Health provision.

The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The post holder will provide an efficient and professional Reception service ensuring quality service to all users.  The post holder will also be required to undertake general clerical duties within the reception.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.

In order to meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust. There may be a requirement to provide cover for other North Manchester sites reception areas.

Please note this post is not eligible for sponsorship

Main duties of the job

• Provide admin support to the clinical team

• Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times. This will include receiving referrals and arranging appointments, updating this on the EPR system. Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the EPR system to support with quality improvement performance across the team.

• Monitor own performance against agreed objectives as identified in the appraisal process.
• Ensuring general tidiness of the reception environment.
• Supporting colleagues appropriately with tasks to be carried out whilst covering reception duties
• Recording messages accurately in the daily diary for all team members