The Role

There is an opportunity to be appointed to the position of Assistant Registrar (Student Conduct and Complaints) on a fixed term contract. As an Assistant Registrar (SCC), you will provide high-level support and advice on all aspects of University’s Student Complaints Procedure, Student Conduct and Behaviour Procedure and Fitness to Practise regulations to academic and professional colleagues across the institution. You will also maintain an active caseload of student complaints, university-level student conduct investigations and cases being looked at by the Office of the Independent Adjudicator (OIA). You may also be involved in designing and delivering training and guidance materials, preparing annual reports and participating in pan-university enhancement projects and working groups.

The Person

We are looking for someone who already has a strong foundation in working with student conduct and complaints and a broad knowledge of the challenges and opportunities that this area of work brings. You will need to be confident in investigating and problem-solving complex complaints and conduct and behaviour issues with an ability to identify opportunities for early resolution and a focus on student support. You will have excellent interpersonal skills that will allow you to articulate complex matters in an accessible way.

Directorate/Function

The Academic Services Directorate includes Research & Impact, Knowledge Exchange, Academic Registry, Quality Assurance and Enhancement, the Learning and Teaching Enhancement Centre, Brand, Communications and Public Affairs and Development, Alumni Relations & Engagement (DARE). Collectively the Directorate supports academics in their research and KE activities and supports some of the University’s governance and decision-making committees, maintains academic regulations, develops and implements academic policies, oversees the quality and standards of academic provision and leads the development of education practices across the University.

The Directorate is responsible for stimulating cutting edge research, impact and knowledge exchange and supporting a vibrant community of graduate research students, to increase the volume, impact and visibility of our research and business activities. We actively liaise with Faculties and researchers to support and develop research activities across all disciplines and provide related training and development opportunities. We foster interdisciplinary working to promote, advance and share knowledge with the overall aim of securing new revenue sources and contributing to regional prosperity. Our goal is to foster and sustain a vibrant research culture in which our researchers and research students can flourish.

As a directorate, we identify opportunities for innovation, see change as an opportunity, value constructive feedback and share good practice across the University.