Job summary

We are currently looking to recruit an enthusiastic and motivated Administrator, to provide administrative support for the Cambridge Adult Locality Team, based at Union House, Cambridge.

The post involves data inputting of patient information, face to face and telephone contact with patients and clinical staff, writing letters and emails, and providing other general administration duties to support the service and team.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health conditions then we want to hear from you.

Main duties of the job

The ideal candidate will have great communication skills, be well organised, have a sense of accountability, accompanied by an ability to work under time restraints and pressure at times. We are looking for someone who can offer good support to our colleagues, be a team player and work together to manage workload.

We will provide the necessary support to ensure your development within your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

1. Word processing of all forms of correspondence, reports and summaries that are required by the team.

2. Undertake diary management for clinicians and/or managers, as required.

3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.

4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.

5. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.

6. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.

7. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.

8. Undertake training of new staff as directed by Line Manager and/or other managers.

9. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Person Specification

Education/Qualifications

Essential

Educated to GCE/GCSE standard.

RSA Stage II/NVQ Level 2 in Administration or equivalent

Good command of written English

Experience

Essential

Experience of working in a busy and demanding office/customer facing environment

Experience of planning and organising own workload and of staff within own span of control

Experience of supporting a multi-disciplinary team

Desirable

Previous experience of working in a NHS Office environment

Experience in using computer programmes including health care IT systems.

Skills & Abilities

Essential

Excellent customer care skills

Excellent standard of typing/audio skills (50wpm)

Good IT skills (MS Office)

Good organisational skills

Ability to work under occasional pressure/stress

Flexible approach to work

Ability to deal with typing letters or reports which may contain distressing information.

Other

Desirable

Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.