At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Key Responsibilities:

Providing support to customers with post sale enquiries

Processing delivery and collection requests from customers

Promoting our range of sales and services to existing and new buyers

Processing applications for access to BCAs Online systems

Providing information and advice to any customer enquiring about our services

Ensuring customer details held on file are up to date and accurate

Respond to enquiries via telephone, email or live chat

The confidence to think on your feet and the flexibility to adapt to a wide range of customers

Ability to deal with conflicts positively, handling customer dissatisfactions that do not require escalation

Act on customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience

Knowledge and Experience Required:

Able to demonstrate strong Customer Service skills (listening, communication, empathy)

Able to work as part of a team

Experience working within a Customer focused role

Organised with good time management

Positive attitude and natural curiosity to identify improvements

Able to handle difficult situations in a calm and confident manner

Able to work under pressure whilst demonstrating strong attention to detail and excellent data entry skills

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking

Company Pension Scheme

Cycle to work scheme

An Employee Assistance Programme

Enhanced maternity, paternity, and adoption leave

Access to trained Mental Health First Aiders

Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.