What will you be doing?

• Ensure the delivery of the homecare framework, ensuring safe and effective service go-live
• Be responsible for project plan development, project coordination, monitoring and delivery assurance to SRO/Oversight Board
• Plan and deliver the phased transition of care packages between providers, maintaining continuity of care and clear accountability at all times
• Lead and co-ordinate an internal project team, liaising with incoming and outgoing providers and reporting to a Senior Responsible Officer (SRO)
• Oversee daily mobilisation activity, tracking progress, identifying and working with the Service to manage risks, and dependencies responding rapidly to emerging issues
• Work closely with brokerage and operational teams to align care demand with provider capacity across geographic areas
• Identify and work with the Service to manage, and mitigate risks relating to:
  1. Internal resource and processes
  2. provider capacity and coverage
  3. missed or delayed care
  4. safeguarding concerns
  5. provider failure or withdrawal
• Develop and implement robust mobilisation, contingency, and escalation plans
• Ensure effective governance, reporting, and escalation to senior stakeholders and programme boards
• Use data and insight to monitor care volumes, capacity, performance, and risk, driving timely decision-making
• Work collaboratively with system partners including NHS organisations to support integrated delivery

About you

Essential experience and knowledge

• Significant programme management experience delivering operational change within adult social care, homecare, or closely related health services
• Proven track record of delivering service mobilisation, transformation, or large-scale transitions at pace
• Knowledge of working with CQC-regulated providers, with a clear understanding of quality standards and safeguarding requirements
• Demonstrable understanding of risk quality and safeguarding implications in live in care environments, particularly during service transition or change.
• Experience coordinating across commissioning, operational teams (e.g. brokerage/social work), and providers
• Strong analytical capability, with experience using data to manage demand, capacity, performance, and risk
• Effective resource management and issue resolution across teams, with the confidence and influencing skills to address underperformance and delivery challenges without direct line management authority.

Desirable experience and knowledge

• Understanding of homecare (domiciliary care) delivery, including provider operations, capacity constraints, and risks to continuity of care.
• Experience delivering homecare framework commissioning or recommissioning
• Understanding of local authority brokerage processes and care package allocation
• Knowledge of provider market challenges, including capacity gaps and geographic coverage issues
• Experience of workforce and provider transition considerations (e.g. TUPE)
• Experience working within a local authority setting

Key skills and approach

• Confidence operating in a high-pressure, high-risk environment, working with the Service and SRO to make sound decisions at pace
• Ability to balance strategic oversight with hands-on operational delivery
• Strong stakeholder management and influencing skills across organisational boundaries
• Ability to plan and deliver complex, interdependent activity with high attention to detail
• A proactive, solutions-focused approach, with the ability to identify and resolve issues in real time
• Commitment to ensuring safe, high-quality care for vulnerable residents

What success looks like

• Effective planning, coordination and delivery assurance
• Safe and timely transition of care packages with minimal disruption to service users
• High levels of provider readiness, engagement, and performance
• Risks actively managed, with no significant failures in continuity of care
• A fully mobilised homecare framework delivered to agreed timelines and quality standards