OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Workplace Team where you will be responsible for the effective delivery and continuous improvement of facilities services across Close Brothers Limited including ensuring the safe, efficient and compliant operation of mailrooms, mechanical and electrical services, cleaning, security and catering across the Close Brothers portfolio.

Working as part of the Workplace team our ideal team member will have previous experience in driving best practice across all facilities services, ensuring compliance with statutory requirements, internal policies and industry standards, while also supporting the delivery of cost‑effective and sustainable solutions with excellent customer service skills.

RESPONSIBILITIES

Lead and manage the overall client experience within the operational spaces, ensuring a consistently high standard of service delivery.

Ensure third‑party suppliers deliver services in line with contractual obligations, Service Level Agreements (SLAs), and Bank standards, monitoring KPI performance and applying contractual remedies or financial deductions where required.

Set the tone within the function/business by encouraging an all-encompassing culture and role modelling the company values and expected behaviours.

Identify, develop and deliver cost‑saving initiatives and continuous improvement opportunities across hard and soft services.

Produce and maintain accurate reporting relating to Facilities performance, budgets, Health & Safety, compliance actions and operational risks.

Manage and monitor energy consumption and spend across assigned locations, supporting efficiency improvements and cost control.

Ensure full compliance with all Health & Safety legislation, statutory obligations and internal policies across all managed sites.

Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

Substantial experience working in Facilities

Excellent management skills with a proven track record of leading engaged teams

Demonstrable ability to work using own initiative, judgement and discretion

IOSH Level 2 or 3

Managed diverse teams

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Contract Management exposure

Ilm3 qualifications

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

The company

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

Commercial: Offers specialist and predominantly secured lending principally to the SME market.

Retail : Provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates.

Property: Offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans.

At Close Brothers, we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise, focus on delivering excellent and specialist service, and strength of established relationships, we support our customers through the cycle. Our values of deep expertise, consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social, economic and environmental challenges facing our businesses, employees and customers, now and into the future.

Benefits

Private medical

Discounted health checks

Stakeholder pension contribution

Cycle to work scheme

Gym discounts

Purchase additional holiday