Key Responsibilities

• Design, develop, and deliver engaging learning solutions across classroom, virtual, and blended learning environments.
• Partner with managers and stakeholders to identify learning needs, understand performance gaps, and recommend appropriate learning solutions.
• Conduct learning needs analysis to ensure training interventions align with business objectives and operational requirements.
• Create and maintain high-quality learning materials, facilitator guides, learner resources, digital content, and supporting documentation.
• Facilitate onboarding, compliance, systems, behavioural, and leadership development programmes.
• Work collaboratively with subject matter experts to translate technical or operational knowledge into effective learning experiences.
• Evaluate learning effectiveness through feedback, assessment results, behavioural change, and business impact measures.
• Use learning data and insight to continuously improve programmes and learner outcomes.
• Support organisational change initiatives by designing and delivering learning interventions that enable successful adoption.
• Build positive working relationships with managers and operational stakeholders across the business.
• Support regional learning activities, workshops, and drop-in sessions where required.
• Maintain accurate learning records and contribute to L&D reporting and KPI tracking.
• Stay up to date with learning and development best practice, tools, and methodologies.

Essential Skills & Experience

• Proven experience in a learning and development, training, or people development role.
• Demonstrable experience designing and delivering learning programmes across multiple delivery methods, including face-to-face, virtual, and blended learning.
• Strong instructional design skills with experience developing engaging, practical, and learner-focused content.
• Experience working with managers and mid-level stakeholders to identify needs, shape solutions, and influence learning outcomes.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience conducting learning needs analysis and translating business requirements into effective learning interventions.
• Ability to build credible relationships and work collaboratively with stakeholders across different functions and regions.
• Strong written and verbal communication skills.
• Experience evaluating learning effectiveness and using data and feedback to improve programme performance.
• Organised and able to manage multiple projects, priorities, and deadlines.
• Proficient in Microsoft Office applications and digital learning technologies.