Role Summary

The Student Support Officer role is the first point of contact for students seeking information, guidance, and support. This role ensures that students receive accurate advice on campus services while fostering a welcoming and inclusive environment. Advisors play a key role in enhancing the student experience by resolving queries efficiently and connecting students to the right support channels.

Key Responsibilities

Student Support & Guidance

Provide front-line advice on academic procedures, timetables, assessments, and university policies.

Assist students with navigating campus services.

Signpost students to specialist support teams when required.

Communication & Engagement

Respond to student queries via email, phone, and in-person at the Student Hub.

Maintain a professional, empathetic, and solution-focused approach in all interactions.

Support student engagement initiatives and promote awareness of available resources.

Administration & Record-Keeping

Log and track student enquiries to ensure timely resolution.

Maintain accurate records in line with data protection and confidentiality standards.

Contribute to reporting and feedback to improve service delivery.

Collaboration

Work closely with academic departments, student services, and administrative teams.

Participate in training and development to stay updated on college policies and systems.

Support events such as enrolment, registration and open days.

General

Adhere to and promote the College’s policies on Equality, Diversity and Inclusion and Information security.

Ensure compliance with Health & Safety and Data Protection legislation.

About You

Knowledge & Skills

Essential :

Experience of working with students as partners to provide services or activities

Experience of working with external stakeholders

Proven experience in student experience, student services, or campus operations within HE or FE.

Strong understanding of student representation structures and feedback mechanisms.

Excellent communication, organisational, and interpersonal skills.

Knowledge of safeguarding, Prevent, and data protection regulations.

Ability to work independently and in a team.

Student focused, with a friendly and helpful attitude

Conscientious and motivated with a methodical approach.

Ability to problem-solve and work from your own initiative.

Excellent degree of customer service and empathy.

Ability to analyse qualitative and quantitative data and present this in an appropriate manner.

Excellent oral and written communication skills.

High levels of IT literacy and competency with student management systems.

What we offer

Competitive salary

20 days annual leave

Pension 5% personal contribution & 3% Company contribution

Season Ticket Loan (T&C's apply)

Vision Express Eye Care Vouchers

Training & Development opportunities (T&C's apply)

Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc

Refer a friend scheme for staff members (T&Cs apply).

Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".

Professional development opportunities, including training and career progression pathways.

Employee wellbeing programmes and access to counselling services.

Why Join Us?

Make a meaningful impact on students’ academic success, confidence and career progression.

Be part of a collaborative, diverse community that values creativity, innovation and inclusion.

Access professional development, training, and career progression opportunities.

Help shape the future of contemporary arts education in London.

If you are passionate about supporting students to achieve their full potential, we would love to hear from you.

Our Approach

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.