About the role

Do you enjoy being the person who keeps everything running behind the scenes?

We're looking for an organised, proactive and adaptable Senior Business Officer to join our Registration Service. Working across our offices in Cambridge, Huntingdon and Ely, you'll provide the operational support that keeps one of Cambridgeshire's busiest frontline services running smoothly.

From producing certificates and preparing ceremony paperwork to supporting citizenship ceremonies and liaising with the General Register Office, you'll play an essential role in helping colleagues deliver an outstanding service to our customers.

You'll also become part of a team that's proud of the culture we've created. We believe in One Service - working together, supporting one another and always being willing to lend a hand. We know that the best service for our customers starts with looking after each other, sharing knowledge and creating an environment where everyone feels valued, supported and encouraged to develop.

We don't believe in "that's not my job" - we believe in asking "how can I help?"

What will you be doing?

As part of our Registration Service Support Team you'll play a vital role in keeping the service running efficiently by:

Producing birth, death and marriage certificates, including urgent same-day requests.

Preparing legal paperwork for marriages and civil partnerships across the county.

Re-registering marriages on the Registration Online (RON) system.

Preparing citizenship ceremony paperwork.

Managing ceremony inboxes and responding to customer enquiries.

Liaising with the General Register Office and other partner organisations.

Supporting colleagues across Cambridge, Huntingdon and Ely.

Identifying opportunities to improve processes and helping us continually improve the way we work.

Providing flexible administrative support wherever it's needed.

No two days are ever quite the same, but every day you'll know your work is helping people through some of the most important moments of their lives.

About you

We're looking for someone who enjoys being organised, thrives in a busy environment and genuinely likes helping others.

You'll have:

Excellent organisational skills and great attention to detail.

Confidence using a variety of IT systems.

Outstanding communication and customer service skills.

The ability to manage competing priorities whilst maintaining accuracy.

A flexible approach and willingness to travel between our offices.

The confidence to work independently whilst being a supportive team member.

Most importantly, you'll enjoy being part of a friendly, supportive team where everyone works together to deliver an outstanding service.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family

Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme

Take your bank holidays flexibly to better suit your personal circumstances

Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings

Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth

Paid volunteering hours each year so you can make a positive impact on our community during your normal working day

Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network

Opportunities to nominate and receive Employee Recognition Awards

An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.