Are you ready to bridge the gap between supply chain excellence and commercial success? As our Customer Engagement Lead, you will play a pivotal dual role in our operations. Firstly, you will provide superior supply chain customer engagement to our customers, linking the demand of our customers to Colgate-Palmolive’s supply and commercial teams. Secondly, you will champion our contract packing (co-pack) operations—leading high-impact projects, unlocking cost savings, and pioneering new, agile ways of working that drive true business value.

What You Will Be Doing

Customer Engagement & Relationship Management

• Strategic Partnership: Act as the primary supply chain point of contact for key customers; lead regular face-to-face supply chain reviews and establish joint business plans (JBPs).
• Cross-Functional Collaboration: Partner closely with Customer Development (Sales) and Demand Planning teams to align on promotional timelines, range reviews, and large unforecasted order management.
• Proactive Communication: Own the narrative around supply chain risks, product availability, and shortage reports, ensuring mitigation plans are clearly communicated.
• Performance Tracking: Monitor, analyse, and share service level performance (case fill), customer inventory levels, and execution metrics via the Advanced Group Survey plan.

Supply Chain Excellence & Continuous Improvement

• Efficiency Drivers: Identify and execute cost-saving opportunities and supply chain improvement projects.
• Operational Optimisation: Drive order profile enhancements and landfill reduction initiatives to support sustainability and cost goals.
• Execution Support: Collaborate with the Order-to-Invoice team on smooth order processing and resolve non-conformances or delivery failures swiftly.

Co-Pack Management

• End-to-End Execution: Lead the end-to-end implementation of new co-pack products, including SKU creation and system set-up.
• Production Scheduling: Build and optimise the weekly co-pack production schedule to meet market demands.
• Financial Stewardship: Closely manage co-pack operational costs, identifying waste and unlocking efficiency savings.

What We Are Looking For

• Industry Experience: 3–5 years of Consumer Goods (FMCG) experience, ideally spanning Supply Chain Collaboration, Planning, Customer Service, Logistics, or Customer Development
• Communication: A customer-centric communicator who encourages open dialogue and inclusive leadership, valuing diverse perspectives.
• Analytical & Digital Mastery: Strong analytical thinking, data-driven decision-making, and comfort with advanced analytics and digital tools.
• Influence & Leadership: Proven ability to foster cross-functional synergy, exercise strategic influence, and handle conflict mediation gracefully.
• Agility & Change Management: A proactive mindset geared toward continuous improvement, operational excellence, and navigating change.
• Commercial & Financial Acumen: A strong understanding of End-to-End (E2E) commercial dynamics and business finance.