Key Accountabilities

• Identify and secure new partnership opportunities with pathway providers, schools, agents, sponsors, and other education stakeholders
• Monitor partnership performance against KPIs, enrolment targets, and organisational objectives, maintaining excellent records and reporting insights through CRM and reporting systems
• Negotiate and manage partnership agreements to support long-term collaboration and performance
• Responsible for a range of functions related to partner engagement, taking leadership for an agreed set of priorities in support of the Global Strategy
• Develop and manage excellent and innovative operations to support partner engagement and relationship management
• Develop and maintain positive and effective relationships with:
  • Pathway providers, agents, high-schools, sponsors, and other global partners, with the aim of achieving strategic objectives, and
  • Staff in academic and professional service units involved in international recruitment and partnerships to provide effective service and co-ordination.
• Monitor market trends, competitor activity, and emerging opportunities within international education
• Represent Newcastle University in support of events and visits both in the UK and overseas, involving high-level representatives
• Where required, manage Newcastle Global staff, and lead and develop teams based outside of the UK to support partnership success
• Contribute to other relevant duties and activities identified by the Head of Global Partnership Development to optimise global partnership development, ensuring delivery against university objectives

The Person

Knowledge, Skills and Experience 

• Strong understanding of the international education sector, including global student recruitment, global partnerships development and commercial relationship management principles
• Strong awareness and understanding of issues relating to international HE progression and success across the student lifecycle, for example admissions, student choice, decision making cycle of potential students, entry requirement and implications of external and internal policy drivers
• The ability to think strategically and experience of both planning and leading delivery against a range of priorities and targets
• Excellent interpersonal and communication skills, including demonstrated ability to contribute fully as part of a team, relate to and influence people from diverse cultural backgrounds, produce high quality writing and presentations
• Demonstrated relationship management experience with a focus on customer service
• Excellent organisational and administrative skills, including experience of reporting, and the ability to support the development of highly effective operational procedures and policy
• A demonstrable aptitude for information management and data analysis / market research
• A good standard of numeracy, attention to detail, and the ability to work with and leverage digital systems and data
• Proficient in CRM systems, and Microsoft Office

Attributes and Behaviour

• A high level of initiative and adaptability, including flexibility regarding working hours and willingness to travel when required
• A high level of discretion, tact and diplomacy
• Commercially minded with a proactive and results driven approach
• Culturally aware with a global mindset
• Self-motivated with the ability to work independently
• Strong, professional communicator and relationship builder
• Adaptable and resilient and able to manage performance against competing objectives in fast-paced environments

Qualifications

• A university degree and demonstrable relevant work experience in higher education, or an equivalent combination of relevant work experience and/or education/training in other sectors