As Project Delivery Analyst, you will work autonomously supporting Project Delivery Specialists through the implementation life cycle, offering support and assistance to customers as required.

Main Duties and Responsibilities:

• Adhere to the PSG Ways of Working at all times.
• Conduct installations and server migrations as requested.
• Conduct PSG activities as requested by the Head of Professional Services.
• Attend site if it were deemed necessary.
• Manage open cases in line with team KPI’s.
• Ensure all project support is conducted in a professional and timely manner.
• Provide support and guidance for other departments as required.
• Utilise correct tools and processes as defined by the Head of Professional Services.

Skills, Knowledge and Experience:

Essential:

• Strong communication skills.
• Customer service focused.
• Demonstrable experience in customer service.
• Problem-solving.

Desirable:

• Understanding of ERP systems and their delivery
• Experience with SQL Server databases.
• Experience with Crystal Reports.
• Business/commercial awareness
• IT service awareness
• IT culture awareness (eg GDPR)
• Forward-thinking/proactive nature

The inspHire core values you are expected to adopt are:

• Empathy, patience and understanding
• Proactivity
• Promote a positive, “no blame” attitude
• Promote a teamwork environment
• Work towards and in line with the company and department mission statements and goals