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Job description
This role sits within the marketing team and is responsible for the end-to-end participant communications experience. It suits someone looking to build a broad range of skills and allows you to develop communications, commercial, and marketing expertise as well as hone your face-to-face customer service capability.
There is scope to shape the role from a technology-first approach through to a more creative-led style, and the following are the key responsibilities:
- Plan and deliver the end-to-end participant communications journeys, from sign-up to post-event follow-up, while optimising all information resources (websites, FAQs, CRM comms, and event guides).
- Own and drive projects, setting timelines, managing delivery and budgets, and ensuring clear, accountable progress against milestones.
- Partner with Marketing, Charity, Partnerships and Operations teams to translate key event information into clear, timely communications.
- Manage participant data in the lead-up to events, incl. registration fulfilment, transport bookings and additional experience purchases.
- Oversee supplier relationships, including merchandise providers.
- Manage participant queries across event inboxes, social channels, and call booking systems.
- Lead Registration and Information desks during live event weekends.
- Deliver financial reporting and reconciliation across registrations, revenue, and forecasting.
- Manage and support a junior team across key functions.
Your profile
- An events, hospitality or customer service focused background.
- Experience working in marketing, commercial or account management teams.
- Ability to manage data accurately to support operations and reporting.
- Excellent verbal and written communication and customer service skills
- Interest in technological solutions such as apps, platforms and AI.
- Confident with Microsoft Office and ideally a knowledge of registration platforms, Mailchimp, Wordpress and accounting software.
If you don't fulfil every one of these criteria, then don’t worry. We look for people with potential and a passion for what we do.
What we offer
SALARY: £30k - £35k per annum
BONUSES: Potential for performance and company-related bonuses
HOLIDAY: 28 days (inc. bank holidays) plus time off between Christmas & New Year
PENSION: 5% employer contribution
OFFICE LOCATION: Brighton, UK
REPORTING TO: Marketing Director
START DATE: Mid-July onwards
FLEXIBLE WORKING:
- Remote working: 3 days a week in the Brighton office as a baseline
- Flexible hours: 9-5 pm with flexibility for early or late starts
- Extended breaks: Flexible time during the day to exercise or take time out
- Additional Holiday: Option to buy additional holiday at a discounted rate
- Time off in lieu: 1 extra day off for every weekend day worked on event
- Extended remote working: E.g. option for working abroad
- 4-day week: Open to discussion of reduced hours
LONG SERVICE:
- 5yr and 10yr long service rewards with more annual leave and budget for adventure funding.
EXTENDED BENEFITS:
We like being healthy
- Vitality Healthcare, which includes:
- Up to 50% off a pair of trainers every year and free annual health checks
- Subsidised gym membership, free coffees and cinema tickets
- £250 challenge fund each year for an active challenge of your choosing
- Free entry into Threshold events and discounts for friends and family
- Boot camps, pilates, yoga and energisers led by Thresholdians
- Free fruit, treats and a well-stocked top shelf bar in the office
We like being social
•Annual 3-day business planning and celebration trip (fully funded)
•Programme of activities throughout the year from pottery to padel
•Welcoming and lively environment in a bright and social office
We like to keep learning
- Internal training and opportunity for funding for personal development
- Mentoring opportunities both internally and externally
We like to give back
- Match Funding of up to £100 for any charity challenges you take on
- Volunteering days available each year upon request