• Are you passionate about delivering exceptional customer service and helping consumers navigate healthcare and over-the-counter (OTC) products with confidence?

We are looking for a Customer Service & Regulatory Advisor to join our growing team. This is an exciting opportunity for someone with strong customer service experience, excellent attention to detail, and an interest in the healthcare, pharmacy, health and beauty, or FMCG sectors.

In this role, you will be at the heart of customer and product support, managing enquiries, investigating complaints, maintaining accurate records, and ensuring regulatory and pharmacovigilance processes are followed.

You will work closely with internal teams, suppliers, and clients to provide professional, compliant, and customer-focused solutions.

If you enjoy problem solving, working in a fast-paced environment, and making a real impact on customer experience, we'd love to hear from you.

Key Responsibilities

As a Customer Service & Regulatory Advisor, you will:

Respond to customer enquiries professionally, efficiently, and empathetically

Manage product enquiries and customer complaints, ensuring timely and accurate resolution

Accurately record all interactions and case information within the Customer Services database

Prepare correspondence and communications for consumers, wholesalers, and other stakeholders

Identify recurring issues and complaint trends, providing insight and recommendations for improvement

Liaise with internal departments, suppliers, and clients to investigate and resolve product-related concerns

Support reception and telephone enquiries when required, directing calls appropriately

Ensure full compliance with Pharmacovigilance policies, procedures, and reporting requirements

Maintain accurate records in line with company and regulatory standards

Stay informed about industry developments, regulations, and factors affecting the healthcare and consumer products sector

Contribute to continuous improvement initiatives within the customer service and regulatory functions

About You

We're looking for someone who is customer-focused, detail-oriented, and confident communicating with a wide range of stakeholders.

Essential Experience

A minimum of 18 months' experience in a fast-paced customer service environment

Experience handling customer complaints and resolving complex enquiries

Experience maintaining accurate records and working to established processes

Strong written and verbal communication skills

Desirable Experience

Experience within the FMCG, healthcare, pharmacy, consumer health, health and beauty, or regulated products sectors

Exposure to pharmacovigilance, product quality complaints, or regulatory processes

Skills & Knowledge

To be successful in this role, you will demonstrate:

Strong customer service and customer relationship management skills

Excellent attention to detail and commitment to accuracy

The ability to identify trends within customer feedback and complaints data

Strong problem-solving skills and a proactive approach to finding solutions

Confidence communicating with customers, clients, suppliers, and internal stakeholders

The ability to manage your own workload and prioritise effectively

Good Microsoft Office skills, including Excel for data management and reporting

The ability to follow standard operating procedures and regulatory requirements

A professional, collaborative, and adaptable approach

Qualifications

Educated to A-Level standard or equivalent

Good standard of education including Mathematics and English

Why Join Us?

Be part of a supportive and collaborative team

Gain exposure to regulatory, pharmacovigilance, and customer quality processes

Develop valuable skills within the healthcare and consumer products sector

Work in a role where your insight and problem-solving directly improve customer experience

Opportunities for ongoing learning and professional development

Our Benefits …

25 days of Holiday can go up 28 days after 6 years of service

Private Medical Insurance

Enhanced Pension Plan

Life assurance

And many more!

Please note we do not sponsor visa’s in this role.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism