As an Information Support Assistant in our Defence Academy team, you’ll play a key role in ensuring information is managed effectively and securely, supporting both colleagues and customers in a fast-paced, service-focused environment.

Working within the Information Hub, you’ll help colleagues make the most of digital tools, deliver efficient information administration, and provide hands-on support that keeps operations running smoothly. Your work will have a real purpose – helping deliver high-quality education and services that support the Armed Forces, Civil Service and wider government, creating a positive impact on communities and the future.

What you’ll do as a Information Support Assistant

You’ll be entrusted to:

• Provide high-quality customer support through face-to-face, telephone, and email interactions
• Support information management processes, ensuring compliance with policies and standards
• Maintain and support collaborative working environments using Microsoft Teams
• Issue and support IT equipment, including first-line support for devices such as laptops
• Advise colleagues on effective use of IT systems and digital tools
• Identify and resolve issues, delivering practical, timely solutions

Does this sound like you?

You’ll be a great fit for this role if you have:

• Strong customer service skills with a professional and confident communication style
• A methodical approach with good problem-solving ability and attention to detail
• Confidence using Microsoft Office and an interest in technology
• The ability to manage your workload and stay organised under pressure
• A collaborative mindset and ability to build positive working relationships
• Be SC cleared or have no problems obtaining one.

What we offer

• Holidays: Competitive holiday package
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.