Join the University of Southampton Auditory Implant Service (USAIS) as an Administrative Officer and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care.

About the role:

Location: University of Southampton Highfield Campus, Building 19

Working hours: Monday to Friday 9am-5pm

Job Purpose:

To work with the Clinic Operational and Assistant Manager, administrative, clinical staff, colleagues & partners to ensure effective management of University of Southampton Auditory Implant Service (USAIS) patients through the appropriate clinical pathway

What you will do:

Perform a range of administrative, customer service and/or support activities, including occasional patient facing reception cover

Be deployed flexibly to maintain service continuity and apply an in-depth knowledge of a range of specialised, established systems, processes, and equipment to effectively complete tasks related to the patient pathway

Progress and resolve a range of enquiries of varying complexity from patients, carers and hospitals and other USAIS stakeholders - including the use of a specialised Patient Administration System & NHS Supply Chain

Manipulate, analyse and/or evaluate standard information or data and work collaboratively and communicate effectively with the multi-disciplinary team

What you will bring:

Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment

Excellent communication skills, with a proven ability to prioritise and manage a busy workload

Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information.

Strong teamwork skills and the ability to build positive working relationships

Ability to thrive and support colleagues in a busy, noisy working environment

Special requirements:

Excellent communication skills are essential along with strong multitasking & prioritisation skills

The maintenance of confidentiality in information and data management is mandatory & ability to cross-check data from multiple sources, with excellent attention to detail and accuracy

A DBS check at Standard level is required for this role; this will be carried out by the University

Working at UoS:

We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment

Enjoy a generous holiday allowance and additional university closure days

We support flexible working arrangements.