Job Purpose

To provide comprehensive administrative financial support and carry out a range of reception duties to support the clinical, nursing, and administrative staff of the Equine Hospital and Practice

Main Duties and Responsibilities

1. To process financial transactions including sales invoices and payments, ensuring accuracy and adherence to financial requirements and controls.

2. To monitor, allocate and resolve general day-to-day enquires in a timely manner and escalating as appropriate to ensure operational delivery.

3. To provide standard reports and routine analysis of data to inform management and academic decision-making.

4. Monitor and update pricing as appropriate on the patient management system

5. To maintain and ensure integrity of data aligned to University, College, School and Financial systems and regulations.

6. To assist with the testing and implementation of systems and procedures to ensure the continuous improvement of the process and service delivery.

7. Provide support in reception as appropriate, communicating with clients and referral vets.

8. Scheduling appointments as appropriate and dealing with emergencies efficiently and professionally, ensuring that defined protocols are followed to ensure consistent service.

9. Daily use of all Microsoft Office software, practice management system and calls/messagin

10. Carry out credit control procedures, referring to the debt protocol when required.

11. Undertake any other reasonable duties as required by the line manager.

12. Engage in reasonable professional development activities as appropriate.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role

Desirable

B1 Knowledge of equine veterinary terminology

B2 Knowledge of veterinary products

Skills

Essential

C1 Strong IT skills with demonstrable skill in the use of Word and Excel

C2 Effective planning, organising and prioritising skills with the ability to adapt to changing priorities or requirements in a timely manner.

C3 Ability to communicate clearly, clarifying requirements, responding to colleagues and clients

C4 Excellent accuracy and attention to detail

C5 Ability to work both independently and as part of a team

C6 Good analytical and problem-solving skills.

C7 Exceptional customer service skills

Experience

Essential

E1 Previous experience in a customer-facing role

E2 Experience of working in a fast-paced environment

E3 Experience of financial reporting

E4 Experience of maintaining financial and non-financial data.

Desirable

F1 Previous experience using veterinary patient management systems

F2 Previous experience of working in a doctor, dentist, or veterinary surgery practice