We’re supporting an enterprise-scale organisation undergoing significant digital transformation, seeking an experienced IT Service Operations Manager to lead platform operations and service delivery.

Salary: £70–85k + strong benefits package

Location: Surrey (3 days onsite + occasional travel to regional offices)

You’ll play a key leadership role within a growing technology function, overseeing service operations, managing a multi-disciplinary team, and acting as the bridge between internal stakeholders, external partners, and end users.

This is a highly visible role focused on service excellence, platform reliability, and continuous improvement.

What You’ll Be Doing

Lead and manage a team responsible for 3rd line support and platform operations across a complex technology estate

Own ITIL service operations including Incident, Change, Problem and Major Incident Management

Act as the primary service lead, ensuring delivery aligns with SLAs, KPIs, and contractual expectations

Drive service reporting, governance forums, and stakeholder communication at all levels

Oversee platform performance across data warehouse, SaaS, PaaS and IaaS environments

Manage supplier relationships, ensuring accountability and performance against agreed service standards

What We’re Looking For

Proven experience leading technical service or platform teams in a complex environment

Strong understanding of ITILv4 service management principles (certification required)

Experience managing SaaS, PaaS and/or IaaS platforms within enterprise environments

Ability to operate as a senior stakeholder interface, translating technical concepts into business outcomes

Experience owning service governance, reporting, and stakeholder engagement

Strong vendor and supplier management experience

Experience with tools such as Jira (or similar service management platforms)