The Library is seeking to recruit 3 Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services

Department

The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.

Role

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

Part-time roles are available:

1 x evening role working 22.5 hours per week from 4 pm to midnight on Thursdays, Fridays Saturdays

1x evening role working 15 hours per week from 4 pm to midnight on Fridays and Saturdays

1 x weekday role working 25 hours per week, Monday to Friday (8 am to 1pm) - driving is essential for this role

Skills, Experience & Qualification needed

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license is essential for vacancies that work during the day (Role 1) and desirable for evening vacancies and the ability to lift and move books, furniture and equipment is essential for all roles.

Interview date: To be confirmed