Sales Administrator

Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives™. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors.

We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace. As our business looks to deliver its ambitious strategy of growth, we are looking for a full time Sales Administrator to join our team at Cowick to provide a seamless service to our UK&IE customer base providing product data, managing sample requests and act as the main support for our sales teams

Who We’re Looking For:

At Croda, we believe our people are the heart of our success. We are committed to fostering an environment where you can grow, make a meaningful impact, and thrive.

Educated to GCSE level, or equivalent.

Excellent communication and interpersonal skills.

Strong attention to detail and a high level of accuracy.

Confident using systems and Microsoft Office applications.

Previous experience using CRM would be advantageous.

Excellent customer service skills.

Ability to prioritise workload and meet deadlines.

What You’ll Be Doing:

Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.

Build and maintain strong relationships with external customers, delivering a consistently high standard of customer service.

Use Croda systems effectively to prepare, maintain, and communicate accurate customer information as required.

Collaborate closely with internal teams, including Supply Chain, Logistics, PAD, and Customer Service, to ensure seamless service delivery.

Use the CRM system to generate sales leads and process samples accurately and efficiently for UK customers, ensuring full traceability throughout.

Produce regular reports on open samples to support timely delivery, monitoring progress and proactively communicating updates to customers.

Identify opportunities to streamline workflows and improve operational processes.

Work towards and achieve KPI/SLA targets set by the business.

Act as a key point of contact for customers, responding to regulatory enquiries and resolving issues in a timely and professional manner.

Provide support to the sales team with sample-related queries and associated documentation.

Maintain accurate and up-to-date customer data within C4C.

Ensure full compliance with company procedures, policies, and quality standards.

What We Offer:

Join a global organisation with countless opportunities for growth and leadership.

The successful candidate will receive a competitive salary and benefits package including:

Defined benefit pension scheme

25 days paid holiday allowance (plus bank holidays)

Private medical insurance

Free lunch in on-site restaurant

Access to share plans

Cycle to work scheme

Car leasing scheme

Generous parental leave

Retail platform benefits

Free car parking on Croda sites