Job summary

Competitive salary plus commission (12 month Maternity cover) Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES

Main duties of the job

Barchester are recruiting a Customer Relationship Manager for a 12-month maternity cover position. The role involves supporting our care home to increase occupancy through various sales and marketing strategies. Responsibilities include managing enquiries, raising the home's profile in the local community, supporting marketing activities, and analyzing data to improve sales performance. The position offers a competitive salary plus commission, access to retail and leisure discounts, and wellbeing support. Candidates should have sales and marketing experience, preferably in healthcare, and be confident users of Microsoft Office and CRM applications like Salesforce. A full UK driving licence is required.

About us

Barchester Healthcare is an industry-leading care provider in the UK, dedicated to providing high-quality care for our residents. We boast some of the best quality ratings of any large care home provider in the country. Barchester values its team members, ensuring that they are respected and their contributions are valued. The company offers a supportive environment with opportunities for career development and progression. With a focus on exceptional care, Barchester is committed to ensuring that both residents and employees feel empowered and valued. Our team is integral to maintaining our high standards of care.

Job description

Job responsibilities

Competitive salary plus commission (12 month Maternity cover)

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Person Specification

Qualifications

Essential

Proven sales and marketing experience, preferably in healthcare, ability to analyze data on Salesforce or similar CRM application, self-motivation and target-driven nature, interpersonal and professional qualities, confident user of Microsoft Office (Excel/PowerPoint), full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.