Job summary

If you have excellent communication skills, a positive approach to change, and want to impact patient experiences, we want to hear from you.

The Greater Manchester Mental Health Talking Therapies Division provides psychological treatment for anxiety, depression and specialist Post Covid Syndrome and Employment Support across Bolton, Manchester, Salford, Trafford, and Wigan.

As the Admin Manager for Salford Talking Therapies, you'll play a crucial role in the smooth day to day operation of the administrative team, managing waiting lists and the appointment booking processes to meet targets. Your expertise will support the administrative team to meet deadlines and deliver exceptional administrative support.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

The postholder will support the efficient delivery of administrative services in Wigan Talking Therapies by actively monitoring waiting lists, overseeing the appointment booking process and escalating any concerns to the senior manager. Handling challenging calls or requests on behalf of the administrative team, escalation to senior managers when appropriate.

The postholder will support the management of administrative staff by completing regular supervisions and appraisals,facilitate development and ensure completion of mandatory training. There is also a requirement to support with the recruitment and retention of administrative staff.

The postholder will assist in the review, development and implementation of effective administrative processes and systems.

Essential skills:

Experience of working in a confidential environment

Previous experience working in a customer care environment

Experience of working in a changing environment

Experience of training staff

An understanding of the Data Protection Act (GDPR) principles

An understanding of patient confidentiality

Working knowledge of Microsoft Office

Outstanding communication skills

Effective time management

Ability to prioritise tasks

An excellent telephone manner

Advanced keyboard skills

Proven organisational skills and the ability to work to deadlines

Proven problem-solving skills

Excellent negotiation skills in dealing with difficult situations

Excellent judgemental and analytical skills

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Staff benefits

Pay Enhancements

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

fuelGenie Fuel Cards (for applicable roles)

Person Specification

Education/qualifications

Essential

Relevant level 3 competency based qualification (such as NVQ) or equal demonstrable experience

Educated to GCSE level in English and Maths.

Desirable

Working knowledge and training of all Trust and IT systems.

IT related qualification

Experience

Essential

Experience of working in a confidential environment

Previous experience working in a customer care environment.

Experience of working in a changing environment

Experience of training staff.

Desirable

Line management experience

Experience of waiting list management

Understanding waiting list targets

Experience implementing change

Experience of using ordering systems, including finance

Experience of using Health Roster

Experience of data analysis

Knowledge

Essential

An understanding of the Data Protection Act (GDPR) principles.

An understanding of patient confidentiality.

Safeguarding

Working knowledge of Microsoft Office especially Excel, Word, and Outlook.

Desirable

Knowledge of trust policies and procedures relating to management and HR

Have an understanding of local and national Talking Therapies targets.

Skills and abilities

Essential

Outstanding communication skills.

Effective time management.

Ability to prioritise tasks.

An excellent telephone manner.

Advanced keyboard skills.

Proven organisational skills and the ability to work to deadlines

Proven problem-solving skills.

Excellent negotiation skills in dealing with difficult situations.

Excellent judgemental and analytical skills.

Desirable

oKnowledge of PCMIS and Paris clinical information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.