Key Responsibilities

• Engaging with guests and team members to meet and exceed their needs
• Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention
• Managing cost and revenue in all areas of the restaurant without impact on the brand, or quality standards
• Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience
• Possess a sound understanding of the restaurant and hotel market to retain and increase the restaurant’s competitive advantage through continuous proactive strategic and operational planning
• Proactively attracting and selecting talent for the department in line with company procedures and culture

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team