Overview

We’re working with a large organisation undertaking a major 5‑year Salesforce CRM transformation. This role sits in Year 2 of the programme, with initial groundwork already completed.

The successful Business Analyst will play a key role in the implementation and integration of Salesforce CRM, working closely with senior stakeholders, delivery teams, and external suppliers to refine and shape requirements and drive delivery forward.

Key Responsibilities

Refine, challenge, and improve existing business requirements rather than producing them from scratch

Support the implementation and integration of Salesforce CRM solutions

Work closely with senior stakeholders, influencing decisions and constructively pushing back where required

Build strong working relationships with new suppliers and internal teams

Operate confidently in a demanding and fast‑paced environment

Ensure delivery aligns with Agile ways of working

Required Experience

Proven Salesforce CRM experience, specifically Service Cloud and/or Experience Cloud

Strong Business Analysis experience on complex transformation programmes

Experience working with senior stakeholders and navigating challenging conversations

Confident, credible, and self‑sufficient/able to work without hand‑holding

Experience working in Agile environments, using JIRA and Confluence

Ability to build rapport quickly and maintain strong professional relationships

Case Management experience

Experience working with third‑party suppliers on large programmes

If this sounds like you, or somone you know. Please reach out to Gabe.Ball@sandersonplc.com

Reasonable Adjustments:

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