Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.

Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing – from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.

For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.

Job description

The Customer Care Administrator plays a vital role in supporting the Customer Care team by managing a range of administrative tasks associated with resolving customer issues, jobs, and complaints following the handover of new homes.

This position involves logging detailed information into the CRM system, Dynamics 365 (D365), preparing documentation for invoice and contra-charge processing, and handling manual payment transactions. The Administrator is also responsible for assigning work to Customer Service Technicians, suppliers, or subcontractors, as well as ordering and tracking materials to ensure timely resolution of customer concerns.

As a Keepmoat brand ambassador, Customer Care plays a key role in delivering exceptional customer experiences, contributing to positive outcomes in HBF surveys and Trustpilot reviews.

Skills, knowledge & experience

Be a Role Model for Customer Excellence

Engage positively and professionally with customers to build confidence and trust.

Demonstrate exemplary customer behaviour and set the standard for the team.

Manage complaints, social media enquiries and third‑party claims to minimise reputational risk.

Deliver Business Objectives and Service Priorities

Respond promptly to all customer enquiries across phone, email and face‑to‑face interactions, in line with SLAs.

Organise, allocate and progress work effectively — including materials, technicians, subcontractors and suppliers — ensuring timely resolution.

Maintain accurate records and documentation, including D365 updates, reports and invoice‑related paperwork.

Champion Continuous Improvement

Take ownership of personal development by seeking feedback and enhancing customer engagement skills.

Identify opportunities to improve efficiency, processes and ways of working.

Stay up to date with product ranges, specifications and new technologies to support informed customer conversations.

Education & qualifications

We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.

Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact recruit@keepmoat.com

Why work for us?

At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.

Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.

Bonus Scheme – Our annual bonus scheme is linked to team and company performance.

Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.

Trust – We encourage you to come up with ideas and get the most out of your job with us.

Development – we offer genuine development opportunities to progress your career.

Our values

Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.

Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.

Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.

Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.

Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.